A Northeastern University graduate, Alex Anninos is a results-focused Realtor who serves as a partner with Atlantic Coast Homes. In 2018, his team helped 130 clients with property transactions. Alex Anninos takes a client-centric approach to his work, which sometimes involves working with difficult clients.
Real estate clients may prove difficult to work with if they approach their transactions with a negative attitude. Set expectations for the transaction as early as possible to prevent this issue. For example, you may explain the staging, inspection, and closing processes to a client who is selling a property. Incorporate information about approximate timelines and the steps to follow for each process. The more information the client has, the more they trust you in the transaction.
Furthermore, recognize that emotions can bubble over in real estate transactions. Clients may become upset if a sale falls through or if a seller does not accept their offer on a property. Having empathy for the situation helps clients to calm down. Maintain a professional air and avoid arguing with the client when emotions run high. Instead, allow the client to express their emotions and listen carefully for any specific issues or challenges they bring up. By identifying a specific problem, you give yourself and the client something to focus on so you can remove emotions from the process.
